Xcel Energy Sucks Customer Reviews and Feedback

From Everything.Sucks

Xcel Energy Inc. is a utility holding company based in Minneapolis, Minnesota, serving more than 3.3 million electric customers and 1.8 million natural gas customers in Minnesota, Michigan, Wisconsin, North Dakota, South Dakota, Colorado, Texas and New Mexico in 2017. It consists of four operating subsidiaries: Northern States Power-Minnesota, Northern States Power-Wisconsin, Public Service Company of Colorado, and Southwestern Public Service Co. In December 2018 Xcel announced it would deliver 100 percent clean, carbon-free electricity by 2050, with an 80 percent carbon reduction by 2035 (from 2005 levels). This makes Xcel the first major US utility to set such a goal.

One unhappy customer shared this in a review, " couple months ago, my friend checked her bank account to see that Xcel had taken out money for her electric bill. The only problem was that she had paid online the week before. She called and told them of this error, only to be told rudely that she had made a second payment online when she didn’t. Okay fast forward to today: I did the same thing and got told the same thing. Why would I make a double payment on my account when I pay Xcel every other month? It literally makes no sense and the customer service person I talked to was rude when I asked her to reverse the charge. It’s only an electricity bill but it was super irritating to deal with, especially when it wasn’t my fault. If I could use someone else for electricity I would, but unfortunately I can’t."


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Collections Representative (Current Employee) says

"There is no sense of structure at Xcel energy. Planning and organization is very poor. Equipment while working at home is a total failure. Magement and team leaders have no idea on doing their job or interacting with their employees. Cons: Occurrences given when your ill."

Endpoint Administrator (Former Employee) says

"This company does not value its employees. From my experience the employees in other departments or workgroups are only out for themselves and do not take accountability for their own responsibilities."

Project Controls Scheduler (Former Employee) says

"Xcel uses mostly contract employees, pay is low, and opportunity to become permanent employee rare. Some coworkers had very little experience in scheduling and wouldn't budge from using template even if float affected."

Sourcing Specialist (Former Employee) says

"Most corrupt, unethical managers I’ve ever seen. VPs are all about themselves and require unethical behavior from their employees. People were disciplined for no reason. It was worse for minorities."

Customer Service Representative (Former Employee) says

"Xcel was the worst company I ever work for. When it was NSP I love my job. Cons: Management was awful"

Business Systems Analyst/VBA Developer (Former Employee) says

"Depressing, non-supportive work environment. I was not given much direction and the pay was very, very minimal. I will probably never take another assignment here again."

Business Manager (Former Employee) says

"This company was the most corrupt culture I ever worked for. You are a number and make money. Ask for a raise and they will say they can’t afford it. The company is greedy and will undercut its employees left and right. The working environment is toxic and it’s like a mean girls club and men will act like they are in a frat and not respect the outcasts. You will be working 70+ hours no matter what corporate position your in or a leadership role. Everyone I’ve known has left here or absolutely miserable . Cons: Greed, culture, environment"

Safety General Foreman (Compliance Officer) says

"I had a conflict with my manager which could not be resolved by my continued employment, I used the proper chain of command at every level to get the concerns addressed, I made every effort to resolve the issues and concerns I had to the satisfaction of all involved, but was not able to find a common understanding and I left the company"

Project Coordinator (Former Employee) says

"Xcel is a fine example of a bunch of slackers with jobs, wasting company money, playing on their cell phones for the better part of their day. Disgusting place and people to work with. I would not recommend. Cons: Dangerous job site with unprofessional management"

Load Research Analyst (Former Employee) says

"It was a difficult environment to work in while I was there. The manager already had her foot out the door and there was a lack in specific direction for all working under her."

Customer Service Representative (Former Employee) says

"If you do not answer enough phone calls as fast as you can your are warned. If you take a break at the wrong time, you are warned. If you take a phone call and the person on the other end is foul, you are warned. Not a good environment."

Project Coordinator (Former Employee) says

"Who you know and if you are part of the "good ole boy" system are the only things that count here. Your work ethic and desire to assist never are considered. I was thankful that this was a contract short position. They did offer me a permanent position which I declined. Cons: everything"

Collections Representative (Former Employee) says

"You don't really receive proper training. It was all about collections which is expected. It was challenging and stressful. Co- workers didn't really help when you would have a question or problematic caller. Cons: No benefits for part-time associates"

Swamper/ Vac Truck Operator (Former Employee) says

"one of the worst experience of my working life they promised me hours and never called me in took the word of other and did not call me to let me know they had let me go waited until i asked about hours to tell me Cons: no hours"

Service Representative (Former Employee) says

"A typical day at work was overwhelming. There wasn't enough service reps to fulfill the need of the customers. There hardest part of the job was keeping up with the day to day service levels."

Administrative Assistant III (Former Employee) says

"Learned a lot of things on my OWN as my co-worker was unwilling to help me for fear of losing her job. Constantly sending emails about me to others, talking behind my back and creating a stressful work environment. It was allowed, then she was given a talking to and then it went right back to what it was and nothing was done about it."

recruiting consultant (Current Employee) says

"don't work here not a fun place to work management is horrible and has less experience than a lot of the people underneath them"

Intern (Former Employee) says

"This company is no longer in business. This is a good thing. I later learned this company was involved with several tax evasions etc. The system was corrupt and the doors were closed. The employees old and present at time of the doors closing really had no idea."

Service Foreman (Former Employee) says

"Southwestern Public Service is very distinct from the two other utilities that make up Xcel (NSP and PSCO). It is at least twenty years behind most other large IOU's in wages, benefits, work methods, and system design. The difference in the Journeyman Lineman wage between PSCO in Colorado and SPS in New Mexico is over six dollars an hour. The medical insurance for SPS is actually more of a catastrophe insurance with an extremely high deductible. Vacation accumulation is extremely slow. It takes years to get a decent amount of time off at SPS. Cons: Corruption, Good ole boy cronyism, Inadequate Safety Program and Training, Poor system reliability, Inadequate trouble shooting equipment etc...."

Product Manager, Marketing (Former Employee) says

"Xcel is the most toxic work environment I have ever worked for. Of my 38 year career, I spent nearly 18 years there. Management is extremely unprofessional, inexperienced, and creates an awful, stressful and negative culture in which to work. I ended up going for counseling, went on anti-depressants, and even reported my managers to HR for bullying. Unfortunately, HR had the same “vision” as my managers and apparently that of upper management, treat employees as slaves For their own gain and give them nothing for their efforts. I was micromanaged, cussed out regularly and after given impossible goals with no tools to succeed or support. In the end, I was forced into early retirement with 1/3 the savings I intended to have. Oh, and did I mention that older employees are treated with total disrespect, disparity and humiliation."

Former Employee - Consultant says

"I worked at Xcel Energy full-time Cons: Overwhelmingly negative culture and mean people Leadership doesn’t care about your work/life balance"

Former Employee - Customer Contact Associate says

"I worked at Xcel Energy full-time for less than a year Cons: Almost everything, rude customers, no communication between you and management, always in the dark, harsh performance standards"

Former Employee - Mechanic says

"I worked at Xcel Energy full-time for more than 10 years Cons: Managers aren’t chosen by ability, only who they know."

Former Employee - Senior Analyst says

"I worked at Xcel Energy full-time for more than 3 years Cons: Very hostile environment, extremely low pay relative to job requirements and hours"

Former Employee - Product Manager says

"I worked at Xcel Energy full-time for more than 10 years Cons: No raises, no bonuses, poor reviews, toxic culture"

Former Employee - Supply Chain Analyst says

"I worked at Xcel Energy full-time for less than a year Cons: There is straight up no opportunity for advancement in the position of supply chain analyst or other full time positions in accounts payable, and they are aware of it. I worked with a number of individuals who had been there for numerous years, and none had ever received any words on potential advancement opportunities. You will be stuck. There was no sense of direction, my manager didn’t even know what my job consisted of. The supply chain in general is a disaster, which I was informed of going into it, but seeing how lost my they were in person was appalling. For a company that size, which is basically a monopoly in areas where it serves, it’s as poorly run as it can be."

Former Employee - Call Center Associate II says

"I worked at Xcel Energy full-time for more than 5 years Cons: Every part of the job is awful."

Current Employee - Financial says

"I have been working at Xcel Energy full-time Cons: Management absolutely does not care about their employees. Between compiling multiple positions into one job and reorganizations Xcel has destroyed a once promising talent pool. The turnover rate has increased since I've been here, just like upper managements salaries and bonuses."

Current Employee - Systems Administrator says

"I have been working at Xcel Energy full-time for more than a year Cons: Sweatshop, management is confused, no focus"

Former Employee - Anonymous Employee says

"I worked at Xcel Energy full-time Cons: No work/life balance. Micromanagement. They do not deal with issues, they just look for scapegoats. No clear reporting chain. Management is narcissistic. Favoritism and politics reign supreme."

Craig lewis says

"These cunts shut off my power today. I\"m broke as a joke due to covid. Haven\'t had work for over a year due to covid and these fucks shut me down. Now I have a fridge full of warming groceries I just scraped together. Thanks soooo much you assholes. "

Cavy Care Inc. says

"Very rude customer services rep in the credit department. Needs to retire, obviously was having a bad day and took it out on me."

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